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Catholic Safeguarding Advisory Service (CSAS)Procedures Manual

Appeals and Complaints Regarding Use of Disclosures within the Church

Contents

  1. Appeals
  2. Complaints about Handling Disclosures

1. Appeals

  • Where appeals procedures exist within:
    • The policies of employing organisations;

      OR
    • The processes for selecting office-holders.

These procedures will be used where an applicant wishes to appeal against a selection decision.

  • Appointment decisions relating to volunteer roles are final.

2. Complaints about Handling Disclosures

  • If an applicant has a complaint about any aspect of the processing of a Disclosure Application, they should state their complaint in writing within 28 days to the relevant Counter-Signatory, who will initiate enquiries;
  • The Counter-Signatory will pass a copy of the written complaint to the Director of CSAS within 10 working days;
  • The Director of CSAS will ensure that enquiries into the complaint are undertaken within 28 days of receipt of the complaint;
  • The outcome of the written enquiry will be conveyed to the complainant, and subject to individual confidentiality, any actions taken to remedy the situation will be summarised. The Report will be copied to the Director of CSAS;
  • If the complainant remains unsatisfied by the response, they may appeal in writing to the Director of CSAS within 28 days of the Counter-Signatory's communication with them;
  • If the complaint relates to the Counter-Signatory, it should be made in the first instances in writing to the Director of CSAS, who will follow the process above;
  • If the complainant remains unsatisfied by the response, they may appeal in writing to the Chair of the National Catholic Safeguarding Commission (NCSC) within 28 days of the Director's communication with them;
  • The decision of the NCSC is final.